Returns

Our 30 Days Return Policy gives you the time to make sure that you have made the right choice. At Jewels Forum, we offer you a 30 days window to return or exchange the product with no questions asked.

However we do not accept returns of customized products.

 

1) How does the return policy work ?
You just have to write back to us at support@jewelsforum.com for return of the product within 30 days of receiving the product. We will mail you the detailed instructions on how to return the product (you can also discover the same below) . We will also arrange a pick up from your place at your convenient time at no cost. Yes, it is this easy.

Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products to your account.

Alongside returns, we offer free return shipping for exchanges and resizings. For any other queries, please feel free to call us.

 

2) How do I return a product to JewelsForum.com?
Please call our customer care team or write a mail to support@jewelsforum.com. We will give you a returns authorization number along with instructions for returns.

We will courier you a tamper proof package with the returns authorization number and your name on the package. You just need to secure the jewellery in the package along with all the certifications and packaging materials.

Once the package is ready and sealed please call us and we will arrange a pick up from your place. And after due checks, the refunds will be processed shortly.

We will provide you 100 % refund on the products.

 

3) What if I order a wrong ring size ?
We do all we can to help you determine the size you require correctly to start with. The best way to achieve is to read our “Determine your Ring Size” guide on each of the product detail page.

However if the size you order is incorrect, we offer a Free Return Shipping for resizes.

 

4) How long does it take to get refunds ?
We will process the refunds as soon as all the checks are done. Generally the refunds take 3 days from the date of receipt of jewellery.

 

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